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  • What is your exchange and return policy?
    We do not accept returns once the courier leaves. You can check your items while the courier waits and if anything is off and you'd like to return it, you can give it back to him. Once the courier leaves no returns will be accepted. We accept exchanges within 48 hours from receiving your order. For an exchange to be accepted the item must be unworn, unwashed and undamaged. All original tags and labels should still be attached. +please note you will be asked for an image of the item to ensure the item is in perfect condition and all tags are attached. Sale items are not eligible for return or exchange. Any costs associated with deliveries or exchanges of your order will be covered by you and not browntoast. Please note, in case of missing the refund window you will only be eligible for exchanges - in case you do not want to exchange at the current time you will be provided with a gift card with the same value to redeem at a later point.
  • What are your shipping timeframes and fees?
    FOR EGYPT BASED ORDERS In an effort to reduce our carbon footprint we ship out your orders only Sunday and Wednesday. Shipping Timeframes: - Cairo & Giza: 2-3 working days - Alexandria: 3-5 working days - Rest of Egypt: 7 working days Shipping Fees: - Cairo & Giza: 50 EGP - Alexandria: 60 EGP - Rest of Egypt: 100 EGP
  • Do you restock items that are sold out?
    Our Originals lines are often restocked. But our limited edition are not. We don't believe in mass production nor in fast fashion; we think clothing should be a collector's item, so each of our pieces is designed and made with passion and care and produced in very limited quantities.
  • Who designs your collections?
    We carefully and continously scout artists and creatives who exclusively create designs for Brown Toast that we turn into trendy capsule collections. Each artist has a different aesthetic, background and story to tell making each collection one of a kind.
  • How do you give back?
    Giving back is in the core of our ethos; we aim to be a platform that not only provides you with the highest quality, on-trend pieces but also a platform that supports creatives, giving them a space for self-expression and awareness while immortalizing their work with products. Throughout our production processes we work with small businesses and small local workshops that mainly produce by hand to support them as well as local craftsmanship and handymen. Finally, in an effort to reduce our footprint, we have limited shipping schedules and use recycled, biodegrable materials across all our packaging and collaterals (tags etc.)
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